Projects
#1 Project: CDW Corporation | May 2025 – December 2025
Client: CDW Corporation
Role: Sr. ServiceNow Developer
Team Size: 6
Description: V-Soft partnered with CDW, a leading multinational technology solutions provider that helps organizations design, build, and manage their IT environments. Acts as a technology advisor, understanding customer needs and recommending the right solutions. Partners with major technology vendors (Microsoft, Cisco, ServiceNow, AWS, etc.)
Responsibilities:
- Lead configuration and customization of ServiceNow HRSD, HR Agent Workspace, and Employee Service Center (ESC) Portal.
- Design and manage HR services, Quick Links, case and document templates (e-signature), and knowledge articles to support end-to-end HR case lifecycles.
- Implement HR workflows, SLAs, and automation to improve efficiency and employee experience.
- Ensure security, role-based access, and user criteria compliance across HRSD applications.
- Provide post–go-live support, issue resolution, and continuous improvement in an Agile environment.
Technologies Used: ServiceNow – HRSD, HR Agent Workspace, ESC Portal
#2 Project: Ventegra | May 2021 – November 2025
Client: Ventegra
Role: ServiceNow Developer
Team Size: 7
Objective: Implement ServiceNow CSM to streamline customer service, improve incident resolution times, and optimize IT processes.
Responsibilities:
- Conduct meetings with client to understand needs and pain points; analyze existing workflows for improvement.
- Design Service Catalog for easy service requests.
- Use Precision Bridge tool for secure application data replication and archiving.
- Customize ServiceNow to align with IT processes, including CSM modules and Service Catalog offerings.
- Involved in technical and functional design requirements for ServiceNow.
- Provide application access based on custom roles.
- Developed in CSM and Service Portal using HTML, CSS, Bootstrap, JavaScript, JQuery, and Angular JS.
- Manage database design, tables, import sets, and update sets.
Technologies Used: ServiceNow – CSM, CSM Playbooks, Service Portal
#3 Project: Duracell | October 2022 – July 2024
Client: Duracell
Role: ServiceNow Developer
Team Size: 10
Description: V-Soft partnered with Duracell to execute automation initiatives using ServiceNow and RPA. Worked with Duracell’s Automation Manager to implement software robots and AI solutions.
Responsibilities:
- Research, design, evaluate, integrate, and maintain software applications.
- Involved in technical and functional design requirements for ServiceNow.
- Provide application access based on custom roles.
- Work with ITSM and Service Portal using HTML, CSS, Bootstrap, JavaScript, JQuery, Angular JS.
- Database design including tables, import sets, and update sets.
- Develop and manage REST APIs, Outbound REST & SOAP Messages, Notifications, and scripts.
Technologies Used: ServiceNow – ITSM
#4 Project: LSS (Life Safety Services) | March 2016 - December 2020
Client: Life Safety Services
Role: ServiceNow Developer
Team Size: 10
Description: LSS is a leading fire and life safety service provider across the US and Canada. They required a ServiceNow application to support their operations.
Responsibilities:
- Research, design, evaluate, integrate, and maintain software applications.
- Responsible for scripting implementation in ServiceNow.
- Provide application access based on custom roles.
- Develop CMS and Service Portal using HTML, CSS, Bootstrap, JavaScript, JQuery, Angular JS.
- Database design, including tables, import sets, and update sets.
- CMS design: UI macros, UI pages, dynamic contents.
- Build Scripted REST APIs, Outbound REST Messages, Notifications, and scripts.
Technologies Used: ServiceNow – CMS, UI Macros, Pages, Dynamic Contents, Scripts
#5 Project: Parallel Products | September 2017 – December 2019
Client: Parallel Products
Role: ServiceNow Developer
Team Size: 12
Description: Parallel Products is a leader in unsaleable beverage destruction and recycling in North America.
Responsibilities:
- Involved in technical and functional design requirements for ServiceNow.
- Provide application access based on roles.
- Developed UI in ServiceNow Forms, Lists, Views, Notifications, Knowledge, Reports, etc.
- Write UI Actions, Client Scripts, Business Rules, SLAs, Notifications, Reports, and Script Includes.
- Automate data population on DocuSign documents; implement CSM, domain separation, case management features.
Technologies Used: ServiceNow – Scripts, Actions, Script Includes, Reports, Notifications
#6 Project: NiSource | June 2017 - August 2017
Client: NiSource
Role: ServiceNow Developer
Team Size: 7
Description: NiSource is a major regulated utility company serving millions of gas and electric customers across seven US states. They required ServiceNow reporting for incident, problem, and change management.
Responsibilities:
- Involved in technical and functional design requirements for ServiceNow.
- Worked on CMDB tables, adding CIs and relating them to Towers.
- Customize SLAs and ensure SLA conditions are met.
- Develop custom reports for Incident, Request, Survey, and Service Operations.
- Generate reports using Scheduled Jobs, Script Includes, and UI Pages.
- Handle inbound and outbound email notifications and reports.
- Maintain Sprint documents in PPM; move update sets between instances.
- Regular client interaction for requirement clarification.
Technologies Used: ServiceNow – Scripts, Script Includes, SLAs, UI Pages, Scheduled Jobs
